Wall mounted advertising machine

Ruiguan Wall-Mounted Display Warranty and After-Sales Service Details
As a leading commercial display solution provider in China, Ruiguan Electronic Equipment Co., Ltd. has been committed to delivering high-quality display equipment and professional technical services to global customers since its establishment in 2005. Our wall-mounted display series have gained widespread recognition in the commercial display field through innovative design concepts and exquisite manufacturing techniques. To ensure optimal user experience, we have established a comprehensive after-sales service system that covers the entire product lifecycle.
In terms of product design, Ruiguan wall-mounted displays feature cutting-edge ultra-thin structure with special surface treatment, which not only gives the products a modern and minimalist aesthetic appearance but also significantly enhances durability and environmental resistance. The perfect combination of carefully designed aluminum alloy frames and 4mm tempered glass panels ensures structural stability and long-term reliability in various complex environments. Supporting both X86 architecture and Android platforms, our products can provide flexible hardware configuration solutions according to the special needs of customers in different industries, allowing deep customization from core components to exterior design to fully meet the specific requirements of various application scenarios such as commercial complexes, transportation hubs, and stadiums.

Regarding technological innovation, our wall-mounted displays adopt intelligent temperature control systems and efficient cooling architecture, combined with military-grade electronic components, to ensure outstanding stability and reliability even during prolonged high-intensity operation. Each unit undergoes 72 hours of continuous aging tests and rigorous environmental adaptability inspections before leaving the factory, enabling stable operation in extreme temperature conditions from -30°C to 60°C to withstand various harsh climate challenges. Particularly noteworthy is that our products are equipped with intelligent light-sensing adjustment systems that can automatically optimize display effects according to ambient light changes, ensuring optimal visual experience while achieving energy efficiency.

Ruiguan provides a 24-month comprehensive warranty service for the entire series of wall-mounted displays, with the warranty period calculated from the date of equipment delivery. Within the warranty coverage, we promise to provide customers with free repair or replacement services. Specifically, the warranty covers core components including display modules, electronic control systems, and mechanical structural parts. For display modules, this includes key display components such as LCD panels and backlight systems; electronic control systems cover important electronic components like mainboards, power modules, and signal processing units; mechanical structural parts include load-bearing components such as frames, brackets, and housings. Additionally, auxiliary components like cooling systems and intelligent control systems enjoy the same warranty service.

It is particularly important to note that the following circumstances are not covered by the standard warranty: equipment damage caused by improper transportation, installation, or use; malfunctions resulting from unauthorized repairs or modifications; equipment abnormalities caused by force majeure such as natural disasters; and normal wear and tear of consumables. To protect your legitimate rights and interests, we recommend keeping purchase certificates properly and providing valid proof of purchase when after-sales service is needed. For special industry customers, we also provide personalized extended warranty solutions that can prolong the warranty period to 3 or 5 years according to actual needs, offering longer-term protection for critical business equipment.

Our after-sales service system is built on three core pillars: rapid response mechanism, professional technical support, and complete spare parts guarantee. When equipment abnormalities occur, customers can submit service requests through various channels including 400 service hotlines, online customer service platforms, or local service outlets. After receiving repair requests, our customer service engineers will respond within 2 hours and provide preliminary diagnostic solutions within 4 hours. For situations requiring on-site service, we guarantee engineer visits within 24 hours in tier-1 cities, 48 hours in tier-2 and tier-3 cities, and no more than 72 hours in remote areas. All service engineers undergo rigorous professional training and qualification certification to quickly and accurately diagnose and handle various technical issues.

Regarding spare parts guarantee, we have established seven regional spare parts centers across China with sufficient stock of commonly used repair parts. For special model parts, we promise to complete transfer within 5 working days. For key industry customers, we also provide preventive maintenance services including regular equipment inspections, performance testing, cleaning and maintenance, and other value-added services to help customers identify and eliminate potential faults in advance. For out-of-warranty equipment, we continue to provide lifelong paid repair services, charging only reasonable parts costs and basic service fees.

To address the special needs of different industries, we have developed customized service solutions with industry characteristics. In the retail industry, we provide all-inclusive services covering equipment operation and content updates; in the transportation sector, we have developed 7×24 emergency response mechanisms; in sports and cultural venues, we offer complete technical support services during events. Additionally, we provide professional technical training and certification services for system integration partners to help enhance their service capabilities.

With the advancement of globalization strategies, our service network has covered major markets in Asia, Europe, and America. For overseas services, we have established localized service teams with multilingual technical support personnel to ensure timely response to international customers' service needs. Through strategic partnerships with international logistics providers, we have built an efficient global spare parts supply system, guaranteeing parts delivery within 7 working days in important markets. Meanwhile, we have established a global technical support center providing 24/7 multilingual technical services.

Looking ahead, Ruiguan will continue to increase investment in service digitalization, achieving remote equipment monitoring and predictive maintenance through IoT technology, improving service efficiency with big data analysis, and realizing expert remote guidance through AR technology to continuously enhance service experience and value. We fully understand that quality after-sales service is an important manifestation of brand commitment and the foundation of customer trust. Ruiguan will continue to create greater business value for every customer with professional attitudes and dedicated services.