Self-service Touch Screen Machine

Hospital Smart Triage Implementation Manual: Medical Insurance Integration & Report Printing Queue System Configuration Guide
1. System Positioning and Background
The smart triage queue system is a core infrastructure for modern medical institutions to improve service quality. With the advancement of medical informatization, traditional manual triage can no longer meet patients' growing demand for efficient treatment. This system integrates three functional modules - medical insurance settlement, intelligent triage, and self-service report printing - to build a fully digitalized treatment service process. Clinical verification shows this solution can optimize medical resource allocation, reducing nurse station workload by over 30% and patient waiting time by 40%, while improving service accuracy and patient satisfaction.

2. System Architecture Design

The system adopts a three-layer "terminal + platform + service" architecture:

Terminal layer: Includes medical insurance terminals, self-service printers, triage displays

Platform layer: Consists of triage engine, payment gateway, data platform

Service layer: Provides HIS system interface, medical insurance platform interaction, mobile services

All modules are connected through hospital intranet dedicated lines to ensure data security and real-time performance. The system supports concurrent access from 200 terminal devices with response time under 500ms.

3. Core Functional Modules

3.1 Medical Insurance Module
This module enables complete digitalization of insurance services:

Supports multiple authentication methods including social security cards, e-insurance credentials, facial recognition

Built-in intelligent settlement engine for real-time reimbursement calculation

Automatic exception handling for complex cases like cross-region insurance

Fully encrypted transactions compliant with national security standards

3.2 Intelligent Triage Module
The triage logic is based on multi-dimensional rules:

Basic rules: Queue by registration order, department, doctor level

Priority rules: Emergency cases, elderly, pregnant women get priority

Dynamic rules: Automatic adjustment based on doctor's pace

Emergency rules: Activation for major incidents

3.3 Self-Service Report Module
Provides intelligent report management:

Multiple identity verification methods

Option for full or simplified report formats

Automatic notification when reports are ready

UV disinfection for hygiene safety

4. Hardware Configuration

4.1 Insurance Terminals

Industrial touchscreen: 21.5-inch, 10-point touch

Multi-card reader: Supports social security cards, ID cards, bank cards

HD camera: 2MP for facial recognition

Security module: Encryption chip meeting national standards

4.2 Self-Service Printers

High-speed printing: 40 pages per minute

Large paper capacity: 500 sheets

Environmental sensors: Temperature and humidity monitoring

Energy saving: Standby power <15W

4.3 Triage Display System

LED screen: 55-inch, high brightness

Status lights: Three-color indication

Voice module: Multi-language support

Network interface: Redundant design

5. Implementation Guidelines

5.1 Deployment Planning

Outpatient hall: 1 insurance terminal per 100m²

Laboratory: Printers configured by daily test volume

Clinic area: 1 display per 3 consultation rooms

5.2 Data Integration

HIS system: HL7 standard interface

Insurance platform: Dedicated line connection

Mobile端: HTML5 open interface

5.3 Staff Training

Administrators: System configuration, maintenance

Medical staff: Emergency handling

Volunteers: Equipment guidance

6. Maintenance Standards

6.1 Routine Maintenance

Equipment inspection: Twice daily

Consumable replacement: Paper, ribbons

Data backup: Regular offsite backup

6.2 Emergency Plans

Network failure: Local cache mode

Equipment failure: Quick replacement

System crash: One-click recovery

6.3 Performance Optimization

Load balancing: Dynamic request distribution

Data cleaning: Regular archiving

Software updates: Quarterly upgrades

7. Effectiveness Evaluation

7.1 Efficiency Metrics

Average waiting time: Reduced from 52 to 31 minutes

Service efficiency: Improved by 45%

Report collection: 3 times faster

7.2 Quality Metrics

Triage accuracy: 99.2%

System availability: >99.95%

Patient satisfaction: 92.5 points

7.3 Economic Metrics

Labor cost: Reduced by 28%

Consumables: 35% savings

Equipment utilization: 60% improvement

8. Future Development

AI pre-diagnosis system

Internet hospital applications

Regional medical platform integration

Intelligent voice interaction