Attract customers interactive full hd browse ads active big tv standing advertising sisplay screen machine

vertical advertising machine-2

Price: 400

Attract customers interactive full hd browse ads active big tv standing advertising sisplay screen machine
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Warranty Policy and After-sales Service for Vertical Advertising Display

Guangzhou Ruiguan Electronic Equipment Co., Ltd. provides comprehensive and professional warranty and after-sales services for its vertical advertising display equipped with AUO OLED panel, fully demonstrating this national high-tech enterprise's confidence in product quality and commitment to customer service. The RG-OLED55 vertical advertising display enjoys a 36-month host warranty from the date of purchase, including 12-month full machine warranty and additional 24-month key component warranty. Key components specifically refer to the critical parts determining display performance, including AUO original OLED panel, power module and mainboard control system. This phased warranty policy design considers both comprehensive protection for initial use and extended coverage for long-term operation of key components.

Regarding warranty coverage, Ruiguan Electronic promises free repair or replacement services for material or workmanship defects under normal use conditions. Particularly worth mentioning is the unique "pixel refresh" warranty service for possible OLED burn-in issues, providing up to three professional pixel refresh services free of charge during warranty period. For maintaining 3000:1 high contrast ratio display performance, the company offers regular free calibration services to ensure the equipment maintains excellent picture quality throughout its lifecycle. Display abnormalities at 1920×1080 resolution, performance guarantee of 5ms response time, and stability of 300cd/m² brightness are all covered by warranty.

After-sales service network is one of Ruiguan Electronic's core advantages. The company has established a three-dimensional service network consisting of 32 provincial service centers and over 200 prefecture-level service outlets nationwide, promising to respond within 24 hours and complete on-site service within 72 hours after receiving service requests (excluding remote areas). Each service center is equipped with professional OLED display testing equipment and AUO-certified panel repair engineers who can complete most fault diagnosis and repair work on site. For complex cases requiring factory repair, the company provides backup machine service to ensure customers' commercial displays won't be interrupted.

Addressing commercial users' special concerns about continuous operation, Ruiguan Electronic launched the "Business Care" extended warranty service. After purchasing this service, equipment can enjoy up to 5 years of comprehensive warranty, and the operating temperature range will be expanded from 0-50℃ to -10-60℃, making it more suitable for commercial applications in special environments. Meanwhile, the extended warranty service also includes twice-yearly preventive maintenance, with professional engineers providing on-site complete maintenance services including equipment cleaning, cooling system inspection, and power stability testing.

After-sales service content goes far beyond fault repair. Ruiguan Electronic provides lifetime free technical support for each device, including remote fault diagnosis, software upgrades and operation guidance. The company has established a complete customer file management system that actively reminds customers of firmware upgrades and maintenance. Considering the characteristics of this OLED advertising display, technicians will specially guide users on how to set screen savers, adjust brightness curves to extend panel lifespan, and how to utilize the 16:9 screen ratio and 16.7M color advantages for optimal display effects.

For post-warranty services, Ruiguan Electronic adheres to transparent and reasonable charging principles. All repair items provide clear quotations, and repairs are only conducted after customer confirmation. It's particularly worth mentioning that even after warranty expires, the company still provides cost-price replacement services for OLED panels, a rare commitment even among international brands. All replaced parts enjoy 90-day quality assurance, giving customers complete peace of mind.

For enterprise-level customers, Ruiguan Electronic provides customized service agreements. According to customers' actual usage scenarios and operation time, tailored value-added services can be provided including regular inspections, spare parts reserves, and priority response. For chain enterprises using multiple devices, unified maintenance management and reporting services for batch equipment are also available, significantly reducing enterprises' operation and maintenance costs.

Regarding technological innovation in after-sales service, Ruiguan Electronic pioneered AR remote guidance service. When equipment problems occur, customers can connect with the company's expert team through mobile APP, and experts use augmented reality technology to guide on-site personnel through simple troubleshooting in real time. This innovative service method can solve over 60% of common problems, greatly improving service efficiency.

Ruiguan Electronic has also established a complete spare parts supply chain system. Common spare parts are stocked in seven major regional warehouses nationwide, ensuring over 95% of repair needs can be solved locally in time. For special components like AUO panels specifically used in this OLED advertising display, the company promises to complete import and replacement services within 15 working days after receiving orders.


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